1. If the Buyer has cause to lodge a complaint of the quality of the Goods delivered by the Company, details of such complaint must be received in writing at the Company's office within 3 days of the Goods being delivered in order that the complaint can receive attention. Outside of this arrangement the Buyer will not be entitled to receive recompense from the Company should the complaint subsequently contain any substance.
2. Any goods returned must be in a saleable condition and unopened within the original packaging/containers. Any goods returned must be made with the prior written agreement of the Company.
3. Customers are required to return the goods, at their own expense, to the delivering depot. Upon receipt a refund will be issued.