Product Safety Information

What is A C M S?
A C M S stands for the Approved Coal Merchants Federation Scheme Consumer Charter.
The charter is a guarantee of the standards and service to the consumer in the distribution of solid fuels.

Why use an Approved Coal Merchant?
The answer is simple all coal merchants who belong to the Approved Coal Merchants Scheme support and follow the Coal Trade Code.

What is the Coal Trade Code?
The Coal Trade Code began in 1962 as a joint venture between the National Coal Board and the wholesale and retail parts of the domestic coal trade. The Solid Fuel Association whose members include the major solid fuel producers/manufacturers and the distributive coal trade finance the scheme.

Why was it created?
The scheme was created so standards could be set for coal merchants and, in particular, a system could be developed to show their customers that they were keeping to these standards. The code is administered by a National Panel with an independent chairman.

What does this mean to you the customer?
When a coal merchant joins the Approved Coal Merchants Scheme, he has to give some important undertakings to his customer, and the scheme sees to it that he abides by the Coal Trade Code as follows:-
What happen if things go wrong?
They rarely do, but if you have a problem firstly contact ourselves as an Approved Coal Merchant we give our assurance that we will deal quickly and sympathetically to your query.

What is HETAS?
HETAS is the official body recognised by the government to approve solid fuel domestic heating appliances, fuels and services. Its work in approving products covers boilers, cookers, open fires, stoves and room heaters. It also lists in its official 2007 guide, factory made chimneys and carbon monoxide detectors and alarms suitable for use with solid fuel.

Using a HETAS registered installer ensures the following:-
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