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My Fuels; a leading solid fuel retailer based in Chipping Norton and supplying Oxfordshire and beyond.

At My Fuels, we believe in supplying great fuel products at affordable prices and our aim is to make ordering fuel and associated products online easy and hassle-free. We are solid fuel retailers providing everything from traditional solid fuels to smokeless fuels, gas and more. UK-wide delivery is available, just get in touch if you want to know more.

35

YEARS'

EXPERIENCE

About My Fuels

My Fuels is owned by The Stone And Fuel Company Ltd Trading, which is one of the largest distributors of solid fuels and associated products from the heart of Oxfordshire. We are trade distributors and provide an excellent retail service online, so that you have access to the fuels and products you need. Whether you own a restaurant, are in the accommodation industry, need stock for your own shop or you are an individual looking for a trusted supplier, then choose My Fuels. Based in Chipping Norton, we provide local delivery across Oxfordshire and have courier services that can deliver fuels all over the UK.

 

Proud members of:   The Approved Coal Merchants Scheme  ✔ Woodsure  ✔ FSC

A Pile of traditional coal
FREE UK NEXT DAY DELIVERY INCLUDED (orders must be placed before 11am Monday to Thursday)

The My Fuels Pledge

We are bringing our expertise, product knowledge and excellent customer service to you the consumer and we strive to achieve the following:

To make online ordering simple and easy to use.

To provide comprehensive details on all our solid fuels and associated products, how to use them and what alternatives there are available; please see our guide on solid and smokeless fuels.

To make online ordering secure.

To deliver all your products promptly, direct to you.

As a member of the Approved Coal Merchants Scheme we abide by the Coal Trade Code, please see information on this in our product safety section.

To ensure that our wood fuel is from sustainable sources (we are an approved BSL Supplier:BSL0049018M).

  • What is ACMS?
    ACMS stands for the Approved Coal Merchants Federation Scheme Consumer Charter. The charter is a guarantee of the standards and service to the consumer in the distribution of solid fuels.
  • Why use an Approved Coal Merchant?
    The answer is simple - all coal merchants who belong to the Approved Coal Merchants Scheme support and follow the Coal Trade Code.
  • What is the Coal Trade Code?
    The Coal Trade Code began in 1962 as a joint venture between the National Coal Board and the wholesale and retail parts of the domestic coal trade The Solid Fuel Association, whose members include the major solid fuel producers/manufacturers and the distributive coal trade finance the scheme.
  • Why was it created?
    The scheme was created so standards could be set for coal merchants and, in particular, a system could be developed to show their customers that they were keeping to these standards. The code is administered by a national panel with an independent chairman.
  • What does this mean to you the customer?
    When a coal merchant joins the Approved Coal Merchants Scheme, they have a duty to their customers, and the scheme sees to it that they abide by the Coal Trade Code as follows: Supply good quality coal and smokeless fuel correctly described. Ensure that packed fuels are marked with the maximum of information. Ensure that staff have a good basic knowledge of the Retail Coal Trade. Supply suitable fuels for particular appliances. Investigate all customer complaints properly. Display a detailed, up to date price list. Trade in a manner compatible with the good repute of the Retail Coal Trade. Make customers aware of the danger of carbon monoxide poisoning from burning fossil fuels, and how they can obtain information to protect themselves.
  • What happen if things go wrong?
    They rarely do, but if you have a problem firstly contact ourselves. As an Approved Coal Merchant, we give our assurance that we will deal quickly and sympathetically with your query.
  • What is HETAS?
    HETAS is the official body recognised by the government to approve solid fuel domestic heating appliances, fuels and services. Its work in approving products covers boilers, cookers, open fires, stoves and room heaters. It also lists in its official 2007 guide, factory made chimneys and carbon monoxide detectors and alarms suitable for use with solid fuel. Using a HETAS registered installer ensures the following assurances: All HETAS registered installers are trained and assessed as competent. HETAS is the only competent persons scheme specialising in solid fuels and wood biomass. The HETAS scheme covers the range of installation work that the installer maybe involved with e.g. dry appliances, appliances with boilers, solid mineral, wood and wood biomass, relining of chimneys, hot water and heating systems. HETAS provide technical and regulation support to our registrants. HETAS publish lists of approved appliances, fuels and equipment to help you the consumer, as well as installers and designers in choosing an installation to suit your individual needs, whilst complying with regulations and safety standards. In the rare event there are complaints about matters of safety or compliance with building regulations, consumers can make a complaint to HETAS and they will endeavour to help resolve the problem, working closely with all parties. For further information on HETAS and the full guide to appliances, fuels and services please visit their website hetas.co.uk

Product Safety

three burning billets in hot stove

If you are looking for a solid fuel retailer or have any questions about our products, please don’t hesitate to get in touch with the My Fuels team in Chipping Norton, Oxfordshire.

01608 677940

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